Benefits Advisor

Job Title: Benefits Advisor
Location: Houston, Texas

Brief Description:
The Benefits Advisor is responsible for providing general administrative support to employees of multiple company entities in various locations. The primary responsibility will focus on administration of employee benefits in conjunction with third-party administrator. Working closely with the Senior Benefits Specialist, HR, IT, and Payroll, the Benefits Specialist will provide a high-level of customer service to our employees, while maintaining close attention to detail and a high level of confidentiality.

This role is performed under the guidance of the Senior Benefits Specialist and reports directly to the Director of Global Benefits.

Detailed Description:

• Understand benefit plan designs including both Health & Welfare and 401(k) Retirement plans
• Provide employees with general information about benefits, respond to the benefits-related inquiries such as health insurance, retirement plans, and leaves through phone calls and emails.
• Assist with resolving benefits related issues
• Escalate issues to ensure a timely resolution.
• Process employee benefit enrollments and changes for new hires and qualified life events.
• Work with the benefits administration system vendor to maintain the integrity of the benefits records
• Organize benefit files, maintain group benefits database, and update employee records.
• Ensure accuracy in benefits records and compliance with company policies.
• Investigate and promptly resolve issues with documents or data to eliminate processing delays.
• Support benefits-related projects.
• Maintain relationships with all outside Health & Welfare vendors to answer all employee and business inquiries as needed
• Perform vendor monthly invoices and payment reconciliation to ensure accuracy
• Assist with 401(k) funding and matching process. Coordinate with payroll and Fidelity for timely and accurately fund submission every week
• Perform general benefit audits and periodic review of plans
• Other duties as assigned.

Job Requirements:

• Ability to work independently and proactively manages work time to meet processing deadlines.

• Can-do attitude that is positive, supportive, and cooperative.
• Detail-oriented, thorough, and accurate.
• Strong organization skills with the ability to multitask.
• Good computer skills on MS Excel, Word, and Outlook.
• Demonstrate a sense of urgency and drives for results.
• Excellent interpersonal and relationship skills to work effectively in a cross functional, matrixed organization and with all levels of employees and peers.
• Excellent verbal and written communication skills which include the ability to speak, write and listen in a manner that clarifies issues, promotes closure, and delivers information in a clear and concise manner.
• Ability to always maintain Company and employee confidentiality, handle sensitive employee information and protect Company proprietary information in an appropriate manner.
• Ability to work under time-sensitive deadlines and maintain a calm and professional demeanor when adversity is encountered. 
• Able to manage large amounts of data and information with exceptional attention to detail within a high volume hiring and on-boarding organization.
• Ability to provide outstanding customer service which may occasionally include working hours outside of normal work schedule.

Minimum Qualifications:

• Bachelor's Degree in Business Administration, Human Resources, Psychology or related field.
• 1-3 years of experience in employee benefits administration or 3-5 years of internal HR experience.

Preferred Qualifications:

• Experience with Oracle HCM (HR software).

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.