Help Desk

Summary: Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software.Education/Experienceo Associates degree in computer related field or equivalent training required o Entry level ? 2 years experience requiredResponsibility levelo Exercises minimal independent judgment with direction from supervisorSkillso Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)o Basic ability to work independently and manage one?s time (Required)o Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)o Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required)Major Job Duties and Responsibilities:o Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexityo May install software or perform hardware testing remotelyo Enter commands and observe system functioning to verify correct operations and detect errorso Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activitieso Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportSummary: Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of electronic equipment and computer software.Education/Experienceo Associates degree in computer related field or equivalent training required o Entry level ? 2 years experience requiredResponsibility levelo Exercises minimal independent judgment with direction from supervisorSkillso Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)o Basic ability to work independently and manage one?s time (Required)o Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)o Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Typically required)Major Job Duties and Responsibilities:o Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexityo May install software or perform hardware testing remotelyo Enter commands and observe system functioning to verify correct operations and detect errorso Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activitieso Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.